Malaysia Service Outsourcing Industry
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Malaysia is one of major
global services outsourcing destinations and it
is known in providing outsourcing in the areas
of Business Process Outsourcing, System
Integration and IT consulting services.
Government, Finance
Services Industry and manufacturing remain the
major services to be explored.
According to the
consultant firm A.T. Kearney’s 2011 Global
Services Location Index, Malaysia was ranked as
third most popular destination, after India and
China, for services outsourcing. Using 39
measurements in three categories, namely
economic attraction, people skills and business
environment,
the
ranking analyzes the top 50 service locations
worldwide.
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The continuing growth of outsourcing is basically driven by ability to maintain high-end and high-value services. Business environment advantages provide a key sustainability for cost-effective and value-oriented services. Governmental policy that continues to promote the industry, such as enhancing world-class IT infrastructure in Multimedia Super Corridor and Cybercities, provide investment incentives to foreign enterprises, human resources development, strengthening commands of English language and technology among the population in order for Malaysia to maintain as one of global preferred services outsourcing destinations.
The global logistics company DHL had setup a regional IT
center in Cyberjaya that covers Asia Pacific operations.
This is one of three data centers run by DHL
worldwide.
The
Dutch Shell Group
having it’s IT support center in Cyberjaya to provide desktop support services,
engineering and development services to Shell companies worldwide.
HP is running a data center in Cyberjaya
and
Petaling Jaya. The company said
that
part of its drive to open the newer center in Cyberjaya was to support local
clients, including DHL and Western Digital.
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Other corporations
like ACS, BMW, HSBC, IBM, Intel, Motorola, Nokia, Unisys, Fujitsu, EDS, CSC and
many others have setup their bases
of regional and global operation in Malaysia.
To date, there are
over 130
Shared Services & Outsourcing companies in Malaysia ranging from major local
players to
MNCs.
Malaysia is also
the
home
for
250 call centers.
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Malaysia is an ideal location for most offshore activities ranging from the back office operations to upstream activities such as research, design and development to downstream activities such as marketing. The main element to attract blue-chip roster of companies is a stable government, a highly skilled talent pool and competitive costs. The country enjoys low inflation, low staff attrition and high levels of foreign universities graduates returns.
 Intel Asia Pacific Headquarter |
 AMD Global Center |
 NTT Data Center |
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