マレーシアのアウトソーシング・サービス産業
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Malaysia had developed itself as one of
major global services outsourcing destination
especially in the area of Business Process
Outsourcing, System Integration and IT
consulting services.
Government, Finance Services Industry and
manufacturing remain as largest services
opportunities.
According to the consultant firm,
A.T. Kearney’s 2011 Global Services
Location Index, Malaysia ranked as top third
popular destination for services outsourcing
after India and China.
The ranking
analyzes the top 50 service locations worldwide
39 measurements in three categories: economic
attraction, people skills and business
environment. The continuing grows basically driven by ability to maintain high-end and high-value services. Business environment advantages provide a key sustainability for cost-effective and value-oriented services. Government policy of continues to promote the industry, such as enhance of world-class IT infrastructure in Multimedia Super Corridor and Cybercities, provide investment incentives to foreign enterprises, open human resources, strengthen overall population of English and technology for Malaysia to maintain as one of global preferred services outsourcing destination. |
The global logistics company, DHL had setup a regional IT center in Cyberjaya
for Asia Pacific operations coverage.
This is one of three data centers run by DHL worldwide.
The
Dutch Shell Group
having it’s IT support center in Cyberjaya to provide desktop support services,
engineering and development services to worldwide Shell companies.
HP is running a data center in Cyberjaya as well as Petaling Jaya outside of
Kuala Lumpur. The company said part of its drive to open the newer center in
Cyberjaya was to support local clients, including DHL and Western Digital.
 Shell Global IT Support Center |
 DHL Asia Pacific Information Service |
 HP Global Center |
Other companies like ACS, BMW, HSBC, IBM, Intel, Motorola, Nokia, Unisys,
Fujitsu, EDS, CSC and many others have setup their base of regional and global
operation in Malaysia. To date,
there are over 130 Shared Services & Outsourcing companies in Malaysia
ranging from major local players to multinationals. Malaysia is also home to 250
call centers.
 BMW Asia Technology Center |
 ACS Regional Office |
 HSBC Electronic Processing Center |
Malaysia is an ideal location for most offshoring activities ranging from the
back office operations to upstream activities such as research, design and
development to downstream activities such as marketing.
The main element to attract blue-chip roster of companies is a stable
government, a highly skilled talent pool and competitive costs. The country
enjoys low inflation, low staff attrition and high levels of returnees among its
foreign graduates.
 Intel Asia Pacific Headquarter |
 AMD Global Center |
 NTT Data Center |
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